CARM Events

We have been running national and international events since 2008 on:

1. The CARM top ten research findings for communication
2. Opening a telephone call with a prospective client
3. Getting clients into mediation
4. Customer service: Call handling, dealing with inquiries, customer’s language
5. GP receptions: Negotiating urgency, offering alternatives, continuity of care
6. Impartiality in mediation: Opening a mediation encounter, dealing with -isms
7. Solution-focused questions
8. Cold calling and sales: Resistance, negotiation, rapport, listening skills
9. High stakes conflict and crisis intervention
10. Conversation analysis and conversational AI

Contact us to arrange a bespoke event for your organization (or cluster or network of organizations). Such events can run from 1–6 hours for 1–36 participants, including one-to-ones.

Want to host an event?