Conversation Analysis for Mediators

Loughborough’s study analysed in detail the telephone conversations between parties being offered mediation and the mediation provider, and used the Conversation Analytic Role-play Method (CARM) to show what works well in getting parties to commit to the process, and what works less well. This method of scrutinising the words, pauses, overlappings, interruptions etc., which we all use in everyday speech – will also assist mediators to understand better what the parties/lawyers/others actually mean when they are speaking. Who should attend ? Mediators and those interested in becoming mediators;solicitors and others involved in dispute resolution.