Why we need a science of ‘talk’
Presenter(s)
Professor Elizabeth Stokoe
Location
Digital Science, London
Events
2016
Effective practice in telephone calls between patients and GP receptionists
Presenter(s)
Dr Rein Ove Sikveland
Location
RCGP Annual Primary Care Conference, Harrogate
Listening and Responding Effectively to the Voice of the Customer
Presenter(s)
Professor Elizabeth Stokoe
Location
Social Customer Care, Digital Contact Centre and Customer Experience Forum, London
CARM Training for GP receptions
Presenter(s)
Dr Rein Ove Sikveland
Location
Castle Healthcare Practice, Nottingham
CARM Training for GP receptions
Presenter(s)
Professor Elizabeth Stokoe & Dr Rein Ove Sikveland
Location
Bakewell surgery, Bakewell
Why a science of talk matters
Presenter(s)
Professor Elizabeth Stokoe
Location
Conversation Room, The Royal Institution, London
Previous Discourse speaker Elizabeth Stokoe’s research focuses on social interaction and has led to the development of the ‘Conversation Analytic Role-play Method’, a technique for communication training which won Loughborough…
CARM and the science of cold calling
Presenter(s)
Professor Elizabeth Stokoe, Dr Rein Ove Sikveland, and Dr Bogdana Huma
Location
Birmingham, West Midlands
Training event for Toshiba Tech Business Forum…
What works to engage people in mediation?
Presenter(s)
Professor Elizabeth Stokoe
Location
London
Mediation For Business…
What works to engage people in mediation?
Presenter(s)
Professor Elizabeth Stokoe
Resolution East and West Sussex, Kent and Surrey’s Dispute Resolution Day…
Effective practices for client engagement in workplace interactions
Presenter(s)
Dr Rein Ove Sikveland
Location
British Museum, London
Customer Engagement 2016 will lead the industry in driving excellence within the customer engagement space. This is the flagship event for the DMA’s Customer Engagement campaign and will feature the…
The language of conflict resolution
Presenter(s)
Professor Elizabeth Stokoe
Location
ACAS, Bristol
Neutrality, Impartiality and Bias in Mediation
Presenter(s)
Dr Rein Ove Sikveland
Location
High Trenhouse, Malham Moor, North Yorkshire
This is a workshop for mediators, focusing on explaining and displaying impartiality in mediation settings.
